Shipping and Delivery Policy

Last updated: April 2026

Thank you very much for using Nutricity Japan.

We strive to deliver your orders quickly and reliably.

Order Processing (Handling Time)

All orders will be processed within 1 to 5 business days (excluding weekends and holidays).

Once your order has been processed and shipped, we will send you a confirmation email that includes tracking information.

Delivery time (transport period)

Delivery times vary depending on the destination.

The estimated delivery time is 4 to 20 working days.

Important Notice:

The exact delivery date for each shipping address will be displayed at checkout.
Delivery may be delayed due to customs procedures, delays by the shipping carrier, busy seasons, and other factors.

Delivery Area

We deliver throughout Japan and to some overseas regions.

Delivery areas and delivery times can be confirmed at checkout.

Tracking Delivery Status

After the product is shipped, we will notify you of the tracking number via email. You can check the delivery status in real-time.

About Customs Duties and Taxes

The displayed prices on nutricity.jp include applicable taxes and customs duties.

Typically, there are no additional charges when receiving the product.

Regarding Damage, Loss, and Shortage

If the product is damaged, lost during delivery, or if there is a shortage, we will take the following actions:

Damaged items: Please contact us within 48 hours of delivery with photos of the product and packaging.
loss： If the tracking information is not updated or if the product does not arrive within the expected timeframe, please contact us.
Missing items: Please contact us within 48 hours of receiving the goods.

After confirmation, we will arrange for reshipment or exchange at no additional cost.

Disclaimer Regarding Address Inaccuracies

The customer is responsible for providing accurate delivery information. If an incorrect address is provided:

There is a possibility that delivery or exchanges cannot be guaranteed.

If the order has already been dispatched, the delivery charges are non-refundable.

Contact Us

If you have any questions regarding delivery, please feel free to contact customer support.