Refund and Return Policy
Last updated: November 2025
Thank you for shopping at Nutricity.
We aim to ensure your complete satisfaction with every purchase.
If you are not satisfied with your order, please review the following refund and return policy.
1. Eligibility for Returns
Since we sell health and nutritional supplements, product safety is our top priority.
Returns can only be accepted under specific conditions for reasons of hygiene and quality control.
The conditions for accepting returns are:
- You have received a damaged, defective, or incorrect item.
- The product is unopened, unused, and in its original packaging.
- Return requests must be made within 7 days of receiving the product.
Non-returnable items:
- Opened or used supplements.
- Items returned without original packaging or proof of purchase.
- Products marked as "Final Sale" or "No Returns."
2. Return Process
To initiate a return:
- Please email your order number, reason for return, and a photo of the product (if applicable) to [email protected].
- Our team will review the request, and if approved, we will send you the return instructions.
- We will process a refund or exchange after receiving and inspecting the returned item.
Please be careful:
- The return shipping cost will be the customer's responsibility. However, this does not apply if the return is due to our error.
- Refunds will be credited to your original payment method within 5 to 10 business days after inspection.
3. Damaged or inaccurate items
If the product is damaged or incorrect, please contact us within 48 hours of delivery.
Before sending a replacement item or processing a refund, we may ask for photos to verify the issue.
4. Cancel
Orders can only be canceled before shipment.
Once an order has been shipped, it cannot be canceled.
If you wish to change or cancel your order, please contact us immediately.
5. Contact Us
If you have any questions or need support regarding returns, please contact us:
📧 Email: [email protected]
🌐 Web: https://nutricity.jp